Return & Refund Policy

Items may be returned within 30 days of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. Please include all accessories, manuals, and any free gifts that came with the product.

To start a return, please contact our customer support team at support@stroklab .com with your order number and reason for the return. Once your return request is approved, we will provide you with a return shipping address and detailed instructions on how to send your package back.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

For hygiene and safety reasons, certain items cannot be returned once opened or used. This includes any product that has been unsealed, activated, or shows signs of use. Gift cards and promotional items are also non-refundable. If you are unsure whether your item qualifies for a return, please contact us before shipping it back.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue and your order number. We will arrange a free replacement or full refund at no extra cost to you. Your satisfaction and peace of mind are what matter most to us.

Return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item. We recommend using a trackable shipping method to ensure your return reaches us safely. stroklab is not responsible for items lost during return shipping.