Customer care
Returns, refunds & warranty.
Because StrokLab sells intimate-use products, return eligibility depends on product condition, packaging, the reason for the request, and applicable consumer law. Contact support before sending anything back.
Unopened products
An unused product in its original sealed packaging may be reviewed for return eligibility. Approval is required before shipment.
Opened intimate products
Products that have been opened or used generally cannot be returned for hygiene reasons unless they are defective, damaged on arrival, or incorrect.
Damaged or incorrect orders
Contact support as soon as possible with the order number and clear photos. Keep the product and all packaging until instructions are provided.
One-year limited warranty
The advertised one-year warranty covers verified manufacturing defects. Normal wear, accidental damage, misuse, unauthorized modification, and failure to follow care instructions are not covered.
Requesting a review
- Email support@stroklab.com with your order number.
- Describe the problem and confirm whether the product has been opened or used.
- Wait for written instructions before returning any item.
If a refund is approved, it is issued to the original payment method. Bank or payment-provider processing times can vary. Original shipping charges and return shipping may be non-refundable unless the order was defective, damaged, or incorrect. Nothing on this page limits rights that cannot be excluded under applicable law.