Straight answers
Frequently asked questions.
Quick answers about privacy, orders, product care, connected features, and warranty support.
Will the package identify what I ordered?
No product name is displayed on the plain outer packaging. See the shipping page for more information.
When is US shipping free?
Standard US shipping is free when the merchandise subtotal is more than $99. Available services and any charge are shown at checkout.
How do I choose between thrusting, rotation, suction, and vibration?
Start with the sensation you value most, then compare fit, control method, and cleaning. The male stroker buying guide explains the trade-offs.
Which lubricant should I use?
Water-based lubricant is the safest default for most soft sleeves. Always follow the product instructions and avoid a lubricant that is incompatible with the product material.
How should a stroker be cleaned?
Remove washable contact parts when the instructions permit it, wash them as directed, and let every surface dry completely before reassembly. Do not immerse powered components unless the manual explicitly confirms that they are waterproof.
Will an app-controlled product work with my phone?
Compatibility depends on the product app, operating-system version, permissions, and regional availability. Check the individual product information and app requirements before ordering.
Can I return an opened product?
Opened or used intimate products generally cannot be returned for hygiene reasons unless they are defective, damaged, or incorrect. Read the return and warranty policy and contact support before sending anything back.
How do I request warranty support?
Email support@stroklab.com with the order number, a description of the problem, and clear photos when relevant.