Press and hold the power button for 3 seconds to turn the toy on. To turn it off, press and hold the same button for another 3 seconds until the device powers down.
All Stroklab products are fully waterproof! Safe for water cleaning and shower/bath use. Avoid prolonged soaking.
Wash your toy before and after each use with warm water and mild antibacterial soap or a dedicated toy cleaner. Pat dry with a lint-free cloth and store in a clean, dry place.
Most Stroklab products take approximately 1.5 to 2 hours to fully charge. The LED indicator light will turn off or change color once fully charged.
Use only the magnetic USB charging cable provided. Align the charging pins properly and connect to a standard USB power source. Ensure the product is completely dry before charging.
After turning on the device, short press the power button to cycle through different vibration patterns and intensity levels. Each press advances to the next mode.
We highly recommend using water-based lubricant for the best and most comfortable experience. Avoid silicone-based or oil-based lubricants, as they may damage the product material.
Stroklab products are designed exclusively for adults aged 18 and above. Please use responsibly and in accordance with local laws and regulations.
For any product-related concerns or complaints, please reach out to our customer service team via the Contact Us page or email us at support@Stroklab.com. We aim to respond within 24 hours.
First, ensure the product is fully charged using the original cable. Try a different USB power source. If the LED does not light up during charging or the product still won't turn on, please contact our support team for warranty assistance.
Turn on the toy first, then press and hold the pairing button on the remote control for 3 seconds. The indicator light will flash to confirm a successful connection.
The remote control has an effective range of up to 10 meters (33 feet) in open, unobstructed spaces. Walls and other obstacles may reduce the range.
Yes! Download the Stroklab app from the App Store or Google Play to control your toy via Bluetooth. The app offers additional features like custom vibration patterns.
Check that the remote control battery (CR2032) is not depleted. Try re-pairing the remote by turning both the toy and remote off, then back on. If the issue persists, contact our support team.
Each remote control is designed to pair with one toy at a time. To switch devices, unpair the current toy and pair the new one following the standard pairing process.
Standard shipping typically takes 7–15 business days. Express shipping takes 3–7 business days. Delivery times may vary depending on your location.
Yes! We offer free standard shipping on all orders over $99. Orders below this threshold will have shipping calculated at checkout.
Absolutely. All Stroklab orders are shipped in plain, unmarked boxes with no product descriptions or brand logos visible on the outside. Your privacy is our priority.
Once your order ships, you will receive a confirmation email with a tracking number. You can also log into your account on our website to view real-time tracking updates.
Please contact our customer service team within 30 days of the expected delivery date. We will investigate and arrange a replacement or full refund as appropriate.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed securely.
Yes. We use industry-standard SSL encryption and work with trusted payment processors to ensure your financial information is fully protected.
Yes! Simply enter your discount code in the promo code field during checkout, and the discount will be applied to your order total automatically.
No. For your privacy, charges will appear under a discreet billing name on your bank statement. No product details will be visible.
Please contact our support team as soon as possible. We can modify or cancel orders that have not yet been shipped. Once an order is dispatched, changes cannot be made.
Yes, all Stroklab products come with a 1-year limited warranty covering manufacturing defects. Please contact our support team with your order number for warranty claims.
We offer a 30-day return policy for unused and unopened products in their original packaging. Please visit our Return & Refund Policy page for detailed instructions.
Store your product in a cool, dry place away from direct sunlight. Use the storage pouch or case provided to keep it clean and protected between uses.
Yes, we ship to most countries worldwide. International shipping times and rates may vary. Check our Shipping page for more details.
You can reach our support team through the Contact Us page on our website, or email us directly at support@Stroklab.com. We typically respond within 24 hours on business days.